Companies will provide service on specified dates/ times and routing. Please call us at

+1.800.282.6583 if there are any discrepancies.

Bookings and Rescheduling

• Reservations require a guaranteed payment.
• Credit cards may be charged upon reservation.
• Rescheduling less than 2 hours before pick-up may result in non-guaranteed vehicle availability.
• Lincoln MKT requests are attempted to be honoured but are not guaranteed.
• Events are booked as continuous hourly service or 2 hours each way, depending on location and regulations.
• Specific car requests are not guaranteed, with the exception of SUVs.
• Specific colour requests for cars are not guaranteed.
• Large items like golf bags and skis necessitate an SUV reservation.

Pricing & Rates

• Rates are exclusive of gratuity and may be adjusted without prior notification.
• Oversized items such as golf clubs, skis, and snowboards necessitate the reservation of an SUV over a Sedan.
• A late-night fee of $10.00 is applicable for services rendered between 11:59 PM and 5:00 AM.
• Meet and greet services at the airport are available for $30 for domestic flights and $40 for international flights, including assistance with luggage and escort to the vehicle.
• Child safety seats are available for an additional $20 per seat.
• A holiday surcharge of $15 is applied on New Year’s Eve, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• On New Year’s Eve post 6 PM, a 1.5x rate is charged for point-to-point and hourly services, excluding airport transfers.
• Payment must be secured via credit card authorization prior to the trip; if authorization fails, payment is required directly to the driver at the start of the service.
• Hourly charter services are billed in 30-minute increments, with any portion of 15 minutes past the hour rounded up to the next half-hour.
• A mandatory gratuity of 20% is automatically added to all charter service bookings.
• The cost for hourly services may differ depending on the pickup and drop-off locations.
• Round trips are considered hourly services if the interval between drop-off and subsequent pickup is under two hours.
• Trips associated with concerts and sporting events are exclusively reserved as hourly services.
• For out-of-state journeys, hourly rates are not applicable; customers should request a specific quote.
• Hourly services are exempt from waiting time fees.
• Any overtime charges during prom events need prior approval and authorization.

Extra Stops Charges (Minimum charge, on route)

• Sedan: \$15 per stop
• Luxury SUV: \$25 per stop
  
• Stretch Limo: \$40 per stop
• Stretch SUV: \$45 per stop
• Executive Van: \$45 per stop
• Limo Bus: \$50 per stop
• For off-route stop charges, please contact us for a personalized quote.

Wait Time Charges

• Airports: Domestic 45-minute and International 75-minute grace period for all arrivals. After that, wait time charges:
• Sedan: $10 per 10 minutes
• Luxury SUV: $15 per 10 minutes
• Stretch Limousine: $30 per 10 minutes
• Stretch SUV: $30 per 10 minutes
• Limo Bus: $45 per 10 minutes
• Non-airport locations: 10-minute grace period. Subsequent wait time charges:
• Sedan: $10 per 10 minutes
• Luxury SUV: $15 per 10 minutes
• Stretch Limousine: $30 per 10 minutes
• Stretch SUV: $30 per 10 minutes
• Limo Bus: $45 per 10 minutes

Termination and Conclusion

In the event of termination, Chauffeur Everywhere Worldwide Ground Transportation adheres to the Illinois Commerce Commission’s regulations, ensuring a process that is fair and transparent. Termination of services can occur under various circumstances, including but not limited to, breach of contract, failure to comply with state regulations, or at the discretion of the company in accordance with the terms of service agreed upon by all parties.

Upon conclusion of services, whether through termination or the natural end of a service agreement, clients are provided with a detailed summary of services rendered, including financial transactions and any outstanding obligations. This summary serves as a closing statement, reflecting the company’s commitment to maintaining clear and professional communication with its clientele.

Chauffeur Everywhere Worldwide Ground Transportation remains dedicated to upholding the highest standards of service until the very last interaction, ensuring that the conclusion of services is handled with the same level of professionalism and respect that clients have come to expect throughout their experience with the company.

Disputes

Chauffeur Everywhere Worldwide Ground Transportation is committed to resolving disputes efficiently and amicably, adhering to the principles of Alternative Dispute Resolution (ADR) as recommended by the Illinois State Bar Association. In the event of a dispute, we first encourage direct communication with our team to seek a resolution. If an agreement cannot be reached, we are prepared to engage in

mediation, where a neutral third party will facilitate negotiations to find a mutually satisfactory solution.

For disputes requiring formal intervention, we follow the Law Division Mandatory Arbitration process outlined by the Circuit Court of Cook County. This process is designed to be less formal and time-consuming than court litigation, providing a platform for a fair and expedited resolution. Should the arbitration award not be acceptable, parties have the right to reject the award and seek a trial as per the Uniform Arbitration Act.

We strive to maintain transparency and fairness throughout the dispute resolution process, ensuring that all parties are heard and that resolutions are reached with integrity and respect for all involved. Our goal is to handle disputes in a manner that upholds our reputation for excellence in customer service, while complying with all applicable laws and regulations in Illinois.

VEHICLE CLASS/VEHICLE MODEL, UPGRADE

Chauffeur Everywhere Worldwide Ground Transportation offers a diverse fleet of vehicles, ensuring that each client’s unique preferences and needs are met with the utmost standards of luxury and comfort. Our vehicle classes range from executive sedans to luxury SUVs, each selected for their superior quality and performance. In alignment with Illinois regulations, we ensure that every vehicle model in our fleet is compliant with the state’s safety and environmental standards.

Understanding the importance of staying current with the latest advancements in automotive technology, we regularly upgrade our fleet. This includes integrating the newest models that meet or exceed the Illinois Department of Transportation’s compliance programs for commercial vehicles. Our commitment to excellence is reflected in our meticulous selection process, which prioritises safety, reliability, and client satisfaction.

Clients seeking an elevated experience can opt for our premium upgrade options, which include the latest in vehicle amenities and advanced features. These upgrades are designed to enhance the travel experience, whether it’s for business or leisure, providing an unparalleled level of comfort and sophistication. At Chauffeur Everywhere Worldwide Ground Transportation, we are dedicated to delivering a seamless and luxurious transportation experience, tailored to the individual needs of our clients while strictly adhering to the Illinois Commercial Transportation Law.

TRANSPORT SAFETY, CONSEQUENCES

When booking a transport service, it’s important to accurately declare all items you

intend to bring, including excess or bulky luggage, weapons, and animals. The transport service provider (TSP) has the right to refuse carriage of items not previously agreed upon, except where local laws mandate their accommodation. Should the TSP agree to transport additional items not listed in the original booking, be prepared for potential surcharges, which could increase the overall cost of the service as outlined in the booking confirmation.

Company will not be held liable for any delays that are a direct result of: Bad Road Conditions, Inclement Weather, Accidents, Breakdowns, and other conditions that are beyond the control.

All Company specialty vehicles are thoroughly inspected before the trip. If for some reason beyond the control of Company, a mechanical failure makes it necessary for the replacement of the vehicle originally assigned for the service, the replacement vehicle may be of a different type or style depending on availability and Company will not be held liable in any case for consequential damages or delays that are a direct result of mechanical failure or delay. We are not liable for refunds for mechanical failures that are beyond our control.

Company drivers/subcontractors have a right to refuse transportation of any person or people under the influence of Alcohol or Drugs, or whose conduct is such that would make he/she objectionable to the other passengers or the safe operation of the vehicle.

LUGGAGE, ANIMALS

At Chauffeur Everywhere Worldwide Ground Transportation, we prioritise the comfort and convenience of our clients, which extends to the handling of luggage and the transportation of animals. Our policies for luggage ensure that each piece is carefully stored and transported in compliance with Illinois regulations, providing ample space while maintaining the integrity and condition of the items.

For clients travelling with animals, we adhere to the guidelines set forth by the Americans with Disabilities Act (ADA), which allows service animals to accompany their owners. We respect the importance of these animals and provide accommodations without requiring proof of certification or training as a service animal. Additionally, for the safety and comfort of all passengers, we ensure that non-service animals are transported in appropriate carriers or with necessary restraints, in line with state regulations and company policies.

Our commitment to service excellence ensures that every aspect of the journey, from luggage handling to animal transportation, is managed with the highest standards of care and professionalism. We strive to make travel with Chauffeur Everywhere Worldwide Ground Transportation a seamless and stress-free experience for all our clients and their valued belongings.

TRANSPORT OF CHILDREN AND MINORS

Chauffeur Everywhere Worldwide Ground Transportation is dedicated to the safe and lawful transportation of children and minors. In compliance with the Illinois Child Passenger Protection Act, we ensure that all children under age 8 are properly secured in an appropriate child safety restraint system. This includes the use of booster seats with a lap/shoulder safety belt, and for children under age 2, a rear- facing child restraint system unless they exceed certain weight or height thresholds.

Our drivers are trained to install and inspect each child safety seat before travel, adhering to the vehicle manufacturer’s guidelines and the safety seat instruction manual. For older children who have outgrown booster seats, we provide seat belts that are adjusted and positioned to fit properly, ensuring a secure and comfortable ride.

We understand the importance of these regulations not only for compliance but for the peace of mind of our clients. Parents can rest assured that their children’s safety is our top priority, and our policies are designed to provide the highest standard of care for our youngest passengers. With Chauffeur Everywhere Worldwide Ground Transportation, families can travel with confidence, knowing that we are committed to upholding the stringent safety standards set by Illinois law.

INFORMATION ON NUMBER OF PASSENGERS, NUMBER AND SIZE OF LUGGAGE

Chauffeur Everywhere Worldwide Ground Transportation meticulously adheres to Illinois state regulations regarding the number of passengers and luggage capacity to ensure safety and comfort for all clients. Our fleet includes a range of vehicles to accommodate different group sizes, from luxury sedans for smaller parties to larger limousines and buses for groups. According to Illinois law, any vehicle transporting

16 or more persons, including the driver, requires the driver to have a commercial driver’s licence with a passenger endorsement.

For luggage, while there are no specific state regulations on the number and size of luggage items, our policy ensures that each vehicle has adequate space to safely store luggage without compromising passenger comfort. We advise clients to inform us of their luggage details in advance, allowing us to allocate the most suitable vehicle and ensure a seamless travel experience. Our commitment to compliance with all applicable laws and dedication to client satisfaction means that every journey with us is both luxurious and within the legal standards set by the state of Illinois.

IMPEDED TRANSPORT

Fully prepared to address situations of impeded transport, ensuring adherence to the Illinois Department of Transportation’s regulations for vehicle compliance. In the event of unforeseen disruptions that may hinder transportation services, such as severe weather, road closures, or vehicle malfunctions, our company implements comprehensive contingency plans to minimise inconvenience to our clients.

These plans include timely communication with affected clients, the provision of alternative transportation solutions, and, if necessary, coordination with local authorities to navigate through the impediments safely and legally. Our fleet undergoes regular inspections and maintenance to prevent such occurrences; however, in compliance with the Illinois Commercial Transportation Law, we maintain readiness to manage any situation that may arise during transit.

Our priority is to ensure the safety and satisfaction of our clients, even in the face of challenges that may impede transport. We are committed to upholding the highest standards of service and regulatory compliance, providing peace of mind to our clients that their travel plans are in capable hands, regardless of the circumstances.

DELAYS

Chauffeur Everywhere Worldwide Ground Transportation recognizes that delays can occur despite our best efforts and meticulous planning. In accordance with Illinois state regulations, we have established protocols to manage and mitigate the impact of delays on our clients. Our drivers are trained to promptly inform clients of any expected delays due to traffic, weather, or other unforeseen circumstances.

We also offer real-time tracking and updates to keep our clients informed of their vehicle’s status.

In the event of a significant delay, our company policy includes options for clients such as rescheduling at no additional cost or providing alternative transportation solutions when possible. We understand the importance of punctuality, especially for events or flights, and strive to maintain timely service. However, safety remains our top priority, and we will always adhere to safe driving practices and legal speed limits, even if it means a delay.

Our commitment to customer satisfaction includes handling delays with transparency and professionalism, ensuring that our clients are supported throughout their journey with Chauffeur Everywhere Worldwide Ground Transportation. We appreciate our clients’ understanding and patience in these situations and pledge to continue our efforts to provide reliable and efficient transportation services.

CANCELLATIONS, REBOOKINGS AND NO-SHOW RIDES

Any reservation cancelled in less time than described, will result in a full charge. All cancellations must be made over the phone and not via email.

No-show

A no-show fee equal to the trip cost plus 20% gratuity will be charged when the passenger fails to show at the designated location.

Except airports – no-show is considered after 30 minutes waiting without contact from the customer’s side

Chauffeur Everywhere Worldwide Ground Transportation has established a clear policy for cancellations, rebookings, and no-show rides, in compliance with Illinois state regulations. For cancellations, clients are advised to notify the company within a specified timeframe before the scheduled service to avoid any cancellation fees. In the case of rebooking, clients may reschedule their service for another date or time, subject to availability and potential adjustment of rates.

For no-shows, where a client fails to arrive for their scheduled pickup without prior notification, a no-show fee may be applied to compensate for the reserved time and resources. This policy is designed to respect the time of both our clients and drivers, ensuring that services are efficiently managed.

Clients are encouraged to review the terms and conditions provided at the time of booking, which detail the policies regarding cancellations, rebookings, and no-

shows. These terms are crafted to uphold fairness and transparency, allowing clients to make informed decisions about their transportation needs.

In all cases, Chauffeur Everywhere Worldwide Ground Transportation remains committed to providing exceptional customer service and accommodating clients’ needs to the best of our ability, while maintaining adherence to all applicable laws and regulations.

Cancellation Policy Overview:

• **Airport Transfers & Point-to-Point Trips:**
• Sedans and SUVs: Cancel up to 2 hours before pickup.
• Stretch Limousines, Stretch SUVs, and Vans: Cancel up to 48 hours before pickup.
• Buses: Cancel up to 2 weeks before pickup.
• **Hourly Services:**
• Sedans and SUVs: Cancel up to 3 hours before service begins.
• Stretch Limousines, Stretch SUVs, and Vans: Cancel up to 24 hours before service begins.
• Buses: Cancel up to 2 weeks before service begins.

– **Weddings & Proms:**

• Sedans and SUVs: Cancel up to 24 hours before the event.
• Stretch Limousines, Stretch SUVs, and Vans: Cancel up to 1 week before the event.
• Buses: Cancel up to 1 month before the event.
• **Interstate Trips:**
• Sedans and SUVs: Cancel up to 8 hours before the trip.
• Stretch Limousines, Stretch SUVs, and Vans: Cancel up to 48 hours before the trip.
• Buses: Cancel up to 2 weeks before the trip.

Please note that these are general guidelines and specific terms may vary based on the service provider. Always check with your service provider for the most accurate and up-to-date cancellation policies.

BEHAVIOUR IN THE LIMOUSINE

Chauffeur Everywhere Worldwide Ground Transportation maintains a strict policy regarding passenger behaviour to ensure the safety and comfort of all occupants, in line with Illinois state regulations. Passengers are required to adhere to the Illinois Vehicle Code, which mandates the use of safety belts and proper seating arrangements. Children under the age of 8 must be secured in an appropriate child

safety restraint system, following the guidelines of the Illinois Child Passenger Protection Act.

Passenger conduct within the limousine is expected to be respectful and considerate at all times. This includes refraining from actions that could distract the driver or interfere with the operation of the vehicle. Smoking, consumption of alcohol, and carrying of illegal substances are strictly prohibited unless specific licences and permissions are in place. Any behaviour that compromises the safety or violates the rights of others, including the driver, can result in termination of service and potential legal consequences.

Our company is dedicated to providing a luxurious and safe travel experience. We appreciate the cooperation of our clients in maintaining a high standard of conduct while enjoying the amenities of our limousine service. By following these guidelines, we ensure a pleasant journey for everyone on board. Compliance with these policies not only reflects respect for the law but also for the exclusive service that Chauffeur Everywhere Worldwide Ground Transportation strives to provide.

REMUNERATION AND PAYMENT

Chauffeur Everywhere Worldwide Ground Transportation adheres to the Illinois Wage Payment and Collection Act, which mandates the reimbursement of necessary expenditures incurred by employees within the scope of their employment and directly related to services performed for the employer. This includes vehicle expenses at the IRS rate or actual costs if higher, to cover mileage and fuel, and may extend to other work-related expenses as necessary.

Our remuneration policy ensures that all employees are compensated fairly for their services, including wages, tips, and any legally required reimbursements. Payments to employees are processed promptly in accordance with state laws, and detailed records are maintained to support all transactions. Clients are provided with clear and transparent billing for services rendered, with multiple payment options available for their convenience.

In line with the Illinois Department of Labor’s regulations, Black Car Everywhere maintains a written expense reimbursement policy, which employees must adhere to in order to be eligible for reimbursement. This policy outlines the procedures for submitting reimbursement requests and the types of expenses covered, ensuring compliance with state requirements. Our commitment to fair and lawful remuneration practices reflects our dedication to both our employees and clients, upholding the highest standards of professionalism in the luxury transportation industry.

LIABILITY

Chauffeur Everywhere Worldwide Ground Transportation operates with a strong commitment to liability and responsibility, strictly adhering to Illinois state regulations. Our liability policy is verified at least twice each year through a third-party vendor, in compliance with the Mandatory Insurance Law. This ensures that all vehicles in our fleet are covered by a minimum liability insurance policy, providing protection for passengers and third parties in the event of an accident.

In addition to mandatory coverage, we maintain additional policies that exceed state requirements, offering comprehensive protection that includes commercial auto, liability, and collision coverage. Our drivers are insured for up to $1 million in primary liability coverage, reflecting our dedication to client safety and financial responsibility.

We understand the importance of reliable insurance coverage in the transportation industry and are proactive in our approach to managing and mitigating risks. Clients can trust that Chauffeur Everywhere Worldwide Ground Transportation is not only compliant with all applicable laws but also goes above and beyond to ensure a secure and protected travel experience. Our liability measures are a testament to our commitment to excellence and the trust our clients place in us.

AMENDMENT OF THE OFFER

Chauffeur Everywhere Worldwide Ground Transportation is dedicated to continuous improvement and adaptation to meet the evolving needs of our clients and to comply with the latest Illinois state regulations. Our amendment policy allows for modifications to our service offerings, ensuring that we can swiftly respond to changes in market demands, legal requirements, and technological advancements.

This policy outlines the procedures for implementing amendments, which may include changes to our fleet, pricing structures, service areas, and terms of service.

Clients will be notified of any significant changes to our services in a timely manner, and all amendments will be reflected in updated contractual agreements to ensure transparency and mutual understanding. Our goal is to enhance our service offerings while maintaining the high standards of luxury, safety, and compliance that our clients have come to expect from Chauffeur Everywhere Worldwide Ground Transportation. We welcome feedback and suggestions from our clients as part of our commitment to excellence and customer satisfaction.

SEVERABILITY CLAUSE

The severability clause is a fundamental component of Chauffeur Everywhere Worldwide Ground Transportation’s contractual agreements, ensuring that the contract remains in effect even if some provisions are deemed invalid or unenforceable. In accordance with Illinois business law, if any provision of our service contracts is found to be illegal or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable and reflective of the original intent of the parties. The remaining provisions will continue in full force and effect, preserving the integrity and enforceability of the overall agreement. This clause protects both the company and the client, ensuring that the lawful and valid terms of our contracts remain operative and binding, thus safeguarding the business relationship and the services to be rendered.

INFORMATION ON ONLINE DISPUTE RESOLUTION

Chauffeur Everywhere Worldwide Ground Transportation provides information on online dispute resolution as a convenient and efficient alternative to traditional court proceedings. In line with the Illinois State Bar Association’s guidelines, we offer mediation and arbitration as the primary methods of alternative dispute resolution (ADR). These processes are designed to be less time-consuming and more cost- effective, allowing parties to resolve disputes with the help of a neutral third party in a non-adversarial setting.

For online dispute resolution, we utilise secure web-based platforms that facilitate the mediation or arbitration process, ensuring confidentiality and compliance with the Uniform Mediation Act. Our mediators and arbitrators are selected based on their reputation, experience, and expertise in relevant legal matters. This approach aligns

with our commitment to providing resolutions that are fair, expedient, and in the best interest of all parties involved.

Clients who wish to engage in online dispute resolution can initiate the process through our dedicated portal, which provides guidance and support throughout the resolution journey. This service underscores our dedication to upholding the highest standards of customer service and legal compliance, offering a modern solution to dispute resolution that reflects the evolving landscape of legal services.